Shipping Policy

Australia:

All orders are dispatched via AusPost Express shipping.

Please allow 1-2 business days for processing at our warehouse, followed by an additional 3-5 business days* for deliveries to metropolitan areas. For regional locations, please anticipate a delivery timeframe of 3-7 business days*.

Upon shipping, you will receive an email confirmation containing your tracking number. Our warehouse team operates during business hours from Monday to Friday, excluding weekends and public holidays in VIC.

* Delivery times provided are estimates and should be considered as guidelines only. NAMIMAN cannot be held responsible for unforeseen delays caused by weather conditions, peak holiday periods, or customs delays.

International:

All International Orders will be dispatched using AusPost Express International.

Items can be shipped via DHL at the customer's request. Associated costs will be provided at the time of inquiry. 

Please allow 1-2 business days for order processing at our warehouse, followed by an estimated delivery period of 7-10 business days*.

Once your order has been shipped, you will receive an email confirmation with the tracking number. For additional information or an approximate shipping time, feel free to send us a direct message or contact our Customer Care team via email at contact@namiman.com.au

* Delivery times provided are estimates and should be considered as guidelines only. NAMIMAN cannot be held responsible for unforeseen delays caused by weather conditions, peak holiday periods, or customs delays.

DUTIES & TAXES:

The international shipping costs do not cover any taxes or duties, as these are determined and imposed by your local government and customs office for imported goods. The responsibility for any customs duties, foreign taxes, or additional fees rests with the customer.

If a customer refuses to pay the duties and taxes applied to an order by customs, it is the customer's responsibility to arrange for the return of the order to NAMIMAN to receive a refund.

For detailed information on taxes, duties, and regulations, please contact your local customs office directly.